Question 1

What are bulk license packs?

Accepted Answer

Certifications bought up front and assigned to employees as they come due, rather than being tied to named people months ahead. It's how employers with turnover or staggered renewal dates usually buy.

Question 2

Can licenses be used at more than one location?

Accepted Answer

Yes — licenses sold in our bulk license packs are redeemable at any CPR Certification Labs location. One purchase covers a group spread across cities, not just buildings.

Question 3

What happens to licenses we don't use?

Accepted Answer

They remain available and can be assigned later. Ask us about the specific terms for your bulk license pack.

Question 4

Can we add licenses or locations later?

Accepted Answer

Yes. New sites draw from your existing bulk license packs, and you can purchase more as headcount grows.

Question 5

How do we keep track of who's certified?

Accepted Answer

Every certification produces an individually issued AHA eCard with a name, course level and issue date, verifiable online. That gives you a per-person record rather than a class roster in a binder.

Question 6

Can a new hire be certified without waiting for our next group class?

Accepted Answer

Yes. That's a key benefit of bulk license packs — a license can be assigned in an employee's first week and redeemed at a CPR Certification Labs location.

Question 7

Do our renewal dates all have to line up?

Accepted Answer

No, and they rarely do. Bulk license packs let you certify three people this month and nine next month without renegotiating anything.

Question 8

What is the CPR Go Kit?

Accepted Answer

A wheeled case that opens into a complete skills station: an adult manikin, an infant manikin, bag-valve masks, and a tablet running live compression-rate and depth feedback. We bring it to you, so the hands-on part of certification happens where your team already is.

Read more about the CPR Go Kit →

Question 9

How much space do you need?

Accepted Answer

Clear floor or table space roughly the size of a standard conference table. The CPR Go Kit only needs a standard power outlet.

Question 10

Where can you set up?

Accepted Answer

We've set up the kit in break rooms, conference rooms, unused exam rooms, site trailers, warehouse break areas, studio floors and restaurant dining rooms before service. If there's room to kneel beside a manikin, there's room for the kit.

Question 11

Do we have to stop work while you're there?

Accepted Answer

No. Skills checks are individual, so people come to the station when they can step away and go straight back afterwards. There's no class the whole team has to sit through together.

Question 12

How many people can complete check-offs during an on-site visit?

Accepted Answer

It depends on your headcount and course mix. The CPR Go Kit stays at your facility for several days based on headcount, and each employee completes an individual 20–30 minute check-off at a time that fits their schedule. Tell us how many people and we'll size the visit.

Question 13

Can you come on second shift, nights or weekends?

Accepted Answer

Yes. Employees can choose check-off times across the visit dates, including off-hours and shift changes when arranged.

Question 14

Can you train at more than one of our locations?

Accepted Answer

Yes. Bulk license packs can cover employees across multiple CPR Certification Labs offices. On-site CPR Go Kit seats are purchased separately for the facilities and visit dates in your plan.

Question 15

Which course does my team need?

Accepted Answer

Clinical and healthcare staff need BLS Provider, which includes adult, child and infant CPR, AED use and choking relief; clinical roles that require advanced credentials can add ACLS or PALS.

Question 16

Do you offer First Aid or other courses?

Accepted Answer

Not currently. Group Training covers AHA BLS, ACLS and PALS.

Question 17

Is AED use included?

Accepted Answer

Yes. AED use is included in BLS Provider.

Question 18

Do you cover infant and child CPR?

Accepted Answer

Yes. BLS Provider includes adult, child and infant CPR, AED use and choking relief. The on-site kit includes a dedicated infant manikin for hands-on practice. PALS is also available for pediatric clinical staff whose roles require it.

Question 19

Who needs ACLS or PALS?

Accepted Answer

ACLS is for staff who manage cardiac emergencies beyond basic life support — ED and ICU nurses, hospitalists, anesthesia, rapid response teams. PALS is the pediatric equivalent, for pediatric, ED and urgent care staff. Both sit on top of BLS rather than replacing it.

Question 20

Can one group take different courses?

Accepted Answer

Yes. Teams can mix BLS, ACLS and PALS with either option. Tell us your role mix and we'll structure it.

Question 21

What is blended learning?

Accepted Answer

Two parts: official AHA-aligned coursework completed online at your own pace, then a required in-person hands-on skills session. Both must be finished to be certified.

Question 22

Is a blended course accepted the same as a classroom course?

Accepted Answer

Yes. Completing both parts produces the same nationally recognized AHA eCard as a fully classroom-based course.

Question 23

Can I get certified entirely online?

Accepted Answer

No — and this is worth knowing before you pay anyone. AHA certification requires a hands-on skills demonstration in person. A provider selling a "certification" with no in-person skills component is not issuing an AHA card, whatever the site says.

Question 24

How long does the online coursework take?

Accepted Answer

Roughly one to three hours depending on the course, done at your own pace — between shifts, at home, whenever suits.

Question 25

How long does the in-person part take?

Accepted Answer

Typically 20 to 30 minutes per person for BLS; ACLS and PALS take longer but fit within the one-hour session. Because it's individual, you're not waiting on a class.

Question 26

Does the tablet actually score the compressions?

Accepted Answer

Yes. The station gives live feedback on compression rate and depth while you work, so the skills check is measured rather than eyeballed.

Question 27

What does an Instructor Guided skills session look like?

Accepted Answer

An instructor provides real-time guidance as you perform hands-on CPR techniques on feedback-enabled manikins during your in-person session.

Question 28

What does a Self-Guided skills session entail?

Accepted Answer

You work independently through the skills assessment on the feedback-enabled station while an instructor supervises and is available for support.

Question 29

Can I complete my BLS, ACLS, and PALS training in the same skills session?

Accepted Answer

Yes. Our training centers offer combined skills sessions where you can complete the assessments for BLS, ACLS and PALS in one visit, streamlining your certification process.

Question 30

When are skills appointments offered?

Accepted Answer

Skills appointments are available throughout the week during each training center's operating hours — typically Monday through Saturday, 8 AM to 8 PM — with flexible scheduling. Most sessions take under an hour, and many locations start new sessions every hour. Check the hours of the center closest to you when booking.

Question 31

Do I need to finish the online course before scheduling a skills session?

Accepted Answer

Yes. You must complete the online Heartcode course (BLS, ACLS or PALS) before booking your in-person skills assessment.

Question 32

What should I bring or prepare for my skills session?

Accepted Answer

All equipment is provided at the testing facility. You just need your login information on the day of your skills test.

Question 33

What is an AHA eCard?

Accepted Answer

The American Heart Association's digital course completion card. It replaced paper cards and is issued to you individually, with your name, the course level and the issue date.

Question 34

How do I claim my eCard?

Accepted Answer

Go to ecards.heart.org/student/myecards and search using your first name, last name and email, or an eCard code if you were given one. You can also follow the invitation email you receive, or text "eCard" to 51736 if your phone number was entered at the session. You'll set a security question, accept the terms and complete a short survey, and then the card is yours.

Question 35

How do I download or print it?

Accepted Answer

Return to the same page, enter your details, answer your security question, and download the card in either full or wallet size.

Question 36

How long is my certification valid?

Accepted Answer

Two years — specifically, through the end of the month in which the card was issued. So a card issued mid-March 2026 runs to 31 March 2028.

Question 37

How does my employer verify my card?

Accepted Answer

Employers use the Employer tab on the same eCards site and enter the eCard code. One important catch: you must claim your card first. Until you do, an employer looking it up will find nothing.

Question 38

How soon will I get my card?

Accepted Answer

The AHA requires Training Centers to issue course completion cards within 20 business days. We issue yours as soon as you pass your skills check, so you're not waiting on a whole class to be processed.

Question 39

I've lost my card. What now?

Accepted Answer

You can't really lose an eCard. Go back to ecards.heart.org/student/myecards, look it up with your name and email, answer your security question and download it again.

Question 40

Does the card belong to me or to my employer?

Accepted Answer

To you. It's issued in your name and stays valid until it expires, whether or not you're still with the employer who paid for it.

Question 41

Does OSHA require CPR training?

Accepted Answer

OSHA's general-industry and construction standards address access to trained first-aid personnel when medical care is not nearby. BLS covers CPR and AED skills, but it does not satisfy a separate first-aid requirement. Assess your site and arrange first-aid training separately if required.

Question 42

Do daycare and preschool staff need pediatric CPR?

Accepted Answer

Requirements vary by state and program. BLS Provider includes adult, child and infant CPR, AED use and choking relief, but CPR Certification Labs does not currently offer pediatric first-aid training. Check your licensing rules to confirm whether BLS is accepted for the CPR portion and arrange separate first-aid training when required.

Question 43

Do teachers and coaches have to be certified?

Accepted Answer

It varies by state, district and role, and requirements are usually strictest for coaches, school nurses and athletic staff. Many districts certify more broadly than the minimum because AED coverage across buildings depends on it.

Question 44

Do gyms and studios need CPR/AED-trained staff on duty?

Accepted Answer

Many states require AEDs in health clubs, and several also require trained personnel present during operating hours. Requirements differ considerably by state and facility type, and insurers and franchise agreements often add their own on top. Confirm yours.

Question 45

Will this satisfy my professional certification renewal?

Accepted Answer

AHA CPR/AED cards are accepted by the major personal-training certification bodies and are the standard credential in most clinical roles. Each organization maintains its own list, so confirm the wording with yours.

Question 46

Do you help with documentation for audits and surveys?

Accepted Answer

Every person receives an individually issued, verifiable AHA eCard with a clear issue date and course level — which is the form surveyors, credentialing teams and risk managers ask for.

CPR certification questions, answered

Group Training for your team

The CPR Go Kit and on-site visits

Choosing the right course

Blended learning and the skills check

Skills session types and scheduling

Your AHA eCard

What the rules actually require